IT Support Technician (Full Time/Mon-Fri 8a-4p)

The Information Technology (IT) Support Technician provides frontline (Tier 1) and limited Tier 2 technical support for agency staff across Windows, macOS, iOS/iPadOS, and standard business applications. This role is responsible for first-contact timely issue resolution, accurate ticket documentation, endpoint lifecycle support, and effective escalation in accordance with agency Standard Operating Procedures (SOPs). The position supports day-to-day IT operations while adhering to Health Insuran…