Remote Service Technician – Nationwide Opportunity – Join a Growing Tech‑Driven Team

We are seeking a proactive Service Technician to deliver exceptional on‑site and remote support for our cutting‑edge connectivity solutions. This fully remote role lets you troubleshoot, install, and optimize hardware for clients across the U.S. while enjoying a flexible schedule and competitive compensation.

About the Role

As a Remote Service Technician at Apex Connect Solutions, you will be the frontline problem‑solver for our expanding portfolio of network appliances, IoT gateways, and cloud‑managed devices. You’ll collaborate with engineering, customer success, and field operations to ensure seamless deployments and rapid issue resolution—all from the comfort of your home office.

Key Responsibilities

• Diagnose hardware and firmware issues via remote monitoring tools, phone, and video conferencing.
• Guide customers through step‑by‑step installation, configuration, and firmware upgrade procedures.
• Escalate complex defects to the engineering team with clear reproduction steps and logs.
• Maintain detailed service records in our CRM, ensuring SLA compliance and knowledge‑base enrichment.
• Participate in weekly sprint reviews to surface recurring field trends and recommend product improvements.

Requirements

Must‑Have Qualifications

• Associate’s degree in Electronics, Computer Technology, or equivalent hands‑on experience (3+ years).
• Proven track record troubleshooting network hardware (routers, switches, wireless APs) in a support or field‑service capacity.
• Strong command of TCP/IP, DHCP, VLANs, and basic routing concepts.
• Comfortable using remote desktop platforms (TeamViewer, AnyDesk) and ticketing systems (Jira Service Management, Zendesk).
• Excellent written and verbal communication skills; ability to translate technical jargon into customer‑friendly language.

Preferred Qualifications

• Certifications such as CompTIA Network+, Cisco CCNA, or vendor‑specific credentials (Ubiquiti, Meraki, Aruba).
• Experience with scripting (Python, Bash) for automated device provisioning.
• Familiarity with cloud management platforms (AWS IoT Core, Azure IoT Hub).

Benefits & Perks

• 100 % remote work with a generous home‑office stipend ($1,200/year).
• Comprehensive health, dental, and vision coverage effective day one.
• 401(k) match up to 4 % plus annual profit‑sharing.
• Unlimited PTO and a “Recharge Week” each quarter.
• Continuous learning budget ($2,500/year) for certifications, conferences, and courses.
• Quarterly virtual team‑building events and an annual all‑hands retreat (travel covered).

Salary Range

$55,000 – $78,000 USD per year, commensurate with experience, certifications, and geographic cost‑of‑living adjustments. Performance‑based bonuses and equity grants are available for top contributors.

Company Culture

Apex Connect Solutions thrives on transparency, autonomy, and a “customer‑first” mindset. Our distributed team spans 27 states, and we leverage asynchronous communication (Slack, Notion) to keep everyone aligned without mandatory meetings. We celebrate diverse perspectives and invest heavily in mentorship—each new hire is paired with a senior technician for a 90‑day onboarding journey.

How to Succeed in This Role

• Adopt a proactive monitoring habit: review alert dashboards daily to catch issues before customers notice.
• Document every resolution in the knowledge base; your notes become the team’s playbook.
• Schedule brief “virtual coffee” sessions with cross‑functional peers to stay connected and surface hidden dependencies.
• Set personal learning goals each quarter—whether it’s a new certification or a scripting project—and share progress with your manager.