Remote – Call Center Representative

Description Mechanical Locks- Kwikset General Duties: – Receives consumer calls and emails in regards to problems, installation instructions and general product information. – Answers high volume incoming technical support calls. – Offers knowledge to consumers and directing them to the proper source if necessary. – Handles a strong volume of calls with tact, diplomacy, and strong consumer service orientation in accordance with company guidelines. – While working with consumers over the phone c…