Sr. Analyst for Knowledge & Content Management (Remote)

The Sr. Analyst for Knowledge and Content Management (Remote) will serve as a Subject Matter Expert?on the knowledge/content management services to deliver,?operate?and maintain knowledge management capabilities for the contact center.?This role is for an upcoming Federal Contract (pending award). This position will develop and manage?knowledge?content used by contact center agents and make?recommendations for processes and integration of tools that can improve automation, collaboration, and/or…