Product Service Engineer (W2 Requirement)

The Product Service Engineer (W2 Requirement) at Sovereign Technologies in Mossville, Peoria County, US, provides hands‑on technical support for Caterpillar equipment, solving hardware and software issues both remotely and on‑site.

Key Responsibilities

• Diagnose, troubleshoot, and resolve complex hardware and software problems on Caterpillar equipment in the field and via remote tools.
• Collaborate with dealers, customers, and internal engineering teams to implement permanent fixes and avoid repeat issues.
• Support new product launches by providing technical expertise, training, and early‑stage field validation.
• Document all service actions, root‑cause analyses, and corrective actions in the company’s knowledge base.
• Participate in on‑site customer visits when required, ensuring timely resolution and high customer satisfaction.
• Provide feedback to product development on recurring issues and potential design improvements.

Required Qualifications

• Bachelor’s degree in Mechanical, Electrical, or Mechatronics Engineering or equivalent experience.
• Minimum 3 years of hands‑on experience servicing heavy‑equipment, preferably Caterpillar or similar OEM.
• Strong knowledge of diagnostic software, PLCs, and embedded systems.
• Excellent problem‑solving skills with the ability to work independently and as part of a cross‑functional team.
• W2 employment eligibility and ability to travel up to 30% for on‑site support.
• Effective communication skills, both written and verbal, to interact with customers and internal stakeholders.

What We Offer

• Competitive salary of $81,434.27 annually.
• Comprehensive benefits package including health, dental, vision, and 401(k) matching.
• Opportunities for professional growth and certification support.
• Dynamic work environment focused on innovation and customer success.

Frequently Asked Questions

What type of equipment will I support as a Product Service Engineer?

You will primarily work on Caterpillar heavy‑equipment, handling both hardware and software diagnostics, troubleshooting, and field repairs.

Is travel required for this position?

Yes, the role involves up to 30% travel for on‑site customer support and equipment troubleshooting.

What qualifications are needed for this role?

A bachelor’s degree in engineering or equivalent experience, at least 3 years of heavy‑equipment service, strong diagnostic skills, and W2 eligibility.