Remote Client Support Advisor

Remote Client Support Advisor – AO Globe Life (Albuquerque, NM)

AO Globe Life is seeking a motivated Remote Client Support Advisor to join our growing team. Work from home while assisting individuals and families in Albuquerque, Bernalillo County, providing clear information and guidance on our services.

Key Responsibilities

• Respond to inbound inquiries via phone, email, and chat with professionalism and empathy.
• Explain product options, eligibility criteria, and enrollment steps in a clear, concise manner.
• Maintain accurate records of client interactions in the CRM system.
• Identify opportunities to upsell or cross‑sell additional services based on client needs.
• Collaborate with internal teams to resolve complex issues and ensure a seamless client experience.
• Achieve daily and monthly performance targets, including response time and satisfaction scores.

Requirements

• Previous experience in customer service, hospitality, retail, healthcare or a similar people‑focused role.
• Excellent verbal and written communication skills.
• Strong problem‑solving abilities and attention to detail.
• Comfortable using technology – CRM, email platforms, and video conferencing tools.
• Self‑motivated, reliable internet connection, and a quiet home workspace.
• High school diploma or equivalent; college coursework preferred.

What We Offer

• Competitive annual salary of $81,938.
• Fully remote work with flexible scheduling.
• Comprehensive benefits package including health, dental, vision, and retirement plans.
• Opportunities for professional development and career advancement.

Frequently Asked Questions

What does a Remote Client Support Advisor do?

You handle inbound client inquiries, explain service options, guide enrollment, and ensure a positive experience—all from a home office.

Do I need prior experience in insurance?

No; experience in any customer‑facing role such as hospitality, retail, or healthcare is sufficient.

Is this position fully remote?

Yes, you can work from anywhere in Albuquerque, Bernalillo County with a reliable internet connection.