Remote Client Support Advisor

AO Globe Life is seeking a Remote Client Support Advisor to join its team from Cleveland, Cuyahoga County, US. This fully remote role offers a competitive salary of $73,824.85 per year and focuses on helping clients understand and access benefit information.

Key Responsibilities

• Respond to inbound inquiries from individuals seeking details about available benefits.
• Guide conversations with empathy, accurately explain benefit options, and answer follow‑up questions.
• Maintain up‑to‑date knowledge of AO Globe Life’s benefit programs and policies.
• Document interactions in the CRM system, ensuring data integrity and compliance.
• Identify opportunities to improve service processes and share feedback with leadership.

Required Qualifications

• Previous experience in customer‑facing roles such as customer service, hospitality, retail, or healthcare.
• Excellent verbal and written communication skills.
• Strong problem‑solving ability and attention to detail.
• Comfortable using digital communication tools and CRM platforms.
• Self‑motivated, able to work independently in a remote environment.

What We Offer

• Competitive annual salary of $73,824.85.
• Flexible remote work schedule promoting work‑life balance.
• Opportunities for long‑term career growth within a supportive company culture.
• Comprehensive training and ongoing professional development.

Frequently Asked Questions

Is this position fully remote?

Yes, the role is 100% remote, allowing you to work from anywhere while being based in Cleveland, Cuyahoga County.

What experience is needed for this job?

Experience in any people‑focused role such as customer service, hospitality, retail, or healthcare is required.

What is the salary for the Remote Client Support Advisor?

The annual salary is $73,824.85.