Senior IT Support Engineer – Hybrid -In person interview

MSYS Inc. is hiring a Senior IT Support Engineer for a long‑term hybrid role based in Mount Rainier, Prince George’s County, US. This full‑time position offers a fixed annual salary of $84,810.94 and requires an in‑person interview.

Key Responsibilities

• Serve as the primary point of contact for all technical issues within the Office of Human Rights.
• Provide hands‑on support for Windows, macOS, and Linux workstations, printers, and network devices.
• Troubleshoot hardware, software, and connectivity problems both remotely and on‑site.
• Configure, maintain, and update user accounts, security permissions, and VPN access.
• Document incidents, resolutions, and knowledge‑base articles in the ticketing system.
• Assist with onboarding and off‑boarding of employees, including hardware provisioning and data migration.
• Collaborate with senior engineers on larger projects and system upgrades.

Requirements

• Minimum 6 years of hands‑on IT support experience.
• Strong knowledge of Windows Server, Active Directory, Office 365, and networking fundamentals (TCP/IP, DNS, DHCP).
• Experience with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems.
• Excellent problem‑solving, communication, and customer service skills.
• Ability to work in a hybrid environment (remote and on‑site). Must be available for an in‑person interview.
• Eligibility to work in the US on W2, C2C, or 1099 contract basis.

Benefits

• Competitive fixed salary of $84,810.94 per year.
• Flexible hybrid work model.
• Long‑term project stability with potential multi‑year engagement.
• Professional development opportunities.

Frequently Asked Questions

What type of contract is offered for this Senior IT Support Engineer position?

The role can be engaged on a W2, C2C, or 1099 basis, depending on the candidate’s preference.

Is remote work allowed for this position?

Yes, the position follows a hybrid model, combining remote work with on‑site responsibilities in Mount Rainier.

What experience is required for the Senior IT Support Engineer role?

A minimum of 6 years of hands‑on IT support experience, including Windows, macOS, networking, and Active Directory.