Customer Service Representative

Join Ashley | The Wellsville Group as a Customer Service Representative in Batavia, Genesee County, NY. This full‑time role offers a salary of $41,809.57 and the chance to move to a work‑from‑home setup after 90 days.

Key Responsibilities

• Serve as the primary point of contact for corporate customers, handling inquiries, complaints, and warranty requests.
• Investigate and resolve issues across multiple states, ensuring timely and accurate solutions.
• Document all interactions in the CRM system and follow up to guarantee customer satisfaction.
• Collaborate with internal teams—sales, logistics, and technical support—to coordinate resolutions.
• Identify trends in customer feedback and suggest process improvements.

Required Qualifications

• High school diploma or equivalent; associate degree or higher preferred.
• 2+ years of customer service experience, preferably in a corporate or multi‑state environment.
• Strong communication skills, both verbal and written.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to work in a fast‑paced setting and manage multiple priorities.

Preferred Skills

• Experience with warranty administration and product returns.
• Knowledge of automotive or retail industries.
• Problem‑solving mindset with a positive, empathetic attitude.

Benefits & Opportunities

• Competitive salary of $41,809.57 annually.
• Potential transition to remote work after 90 days based on performance.
• Comprehensive health, dental, and vision plans.
• Paid time off and holiday pay.
• Professional development and career advancement pathways.

Frequently Asked Questions

What is the salary for this Customer Service Representative position?

The role offers a fixed annual salary of $41,809.57.

Can I work from home in this role?

Yes, after successfully completing 90 days on-site, you may transition to a work‑from‑home arrangement.

What experience is required for this job?

At least two years of customer service experience, strong communication skills, and proficiency with CRM tools are required.