Supervisor – Patient Access – OLGMC Emergency Department – Evenings

Job Summary

Ochsner Health System is seeking a Supervisor – Patient Access – OLGMC Emergency Department – Evenings in Lafayette, Lafayette Parish, US. This full‑time evening role oversees patient registration, triage coordination, and front‑desk operations in a busy emergency department while ensuring a smooth, compassionate patient experience.

Key Responsibilities

• Supervise and coach Patient Access staff during evening shifts (typically 4 pm‑midnight).
• Oversee patient registration, insurance verification, and triage documentation to meet compliance and billing standards.
• Coordinate with nursing, physicians, and ancillary services to prioritize patient flow and reduce wait times.
• Monitor key performance metrics (e.g., door‑to‑room time, registration accuracy) and implement process improvements.
• Handle escalated patient concerns, resolve conflicts, and ensure high satisfaction scores.
• Maintain accurate shift reports, staffing logs, and regulatory documentation.
• Participate in departmental meetings, quality initiatives, and training programs.

Required Qualifications

• High school diploma or GED; Associate’s or Bachelor’s degree in health administration preferred.
• Minimum 2 years experience in patient access, registration, or medical front‑desk roles, with at least 1 year in a supervisory capacity.
• Strong knowledge of insurance verification, HIPAA regulations, and emergency department workflows.
• Excellent communication, leadership, and problem‑solving skills.
• Proficiency with electronic health record (EHR) systems and patient registration software.

Preferred Skills

• Certification in Healthcare Management (e.g., CHC, CPHQ).
• Experience in a high‑volume emergency department environment.
• Ability to work flexible evening schedules, including holidays.

Compensation & Benefits

Annual salary: $74,102.91. Ochsner offers comprehensive benefits, including health insurance, retirement plans, tuition assistance, and professional development opportunities.

How to Apply

Visit the Ochsner Careers portal, search for the title “Supervisor – Patient Access – OLGMC Emergency Department – Evenings,” and submit your resume and cover letter.

Frequently Asked Questions

What hours does the evening shift cover?

The evening shift typically runs from 4 pm to midnight, Monday through Sunday, with occasional holiday coverage.

What experience is required for this supervisor role?

At least 2 years in patient access or registration, with 1 year of supervisory experience, is required.

Does Ochsner provide benefits for this position?

Yes, Ochsner offers health insurance, retirement plans, tuition assistance, and professional development programs.